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Who is 'Paddle'?

Paddle is a service that manages subscription billing for some Equali accounts. It acts as the merchant of record for these transactions. Not all Equali customers use Paddle; other billing routes include Shopify and contractual arrangements.

(updated 26 October 2026)1 min read

Paddle is a service that manages subscription billing for some Equali accounts. It acts as the merchant of record for these transactions. Not all Equali customers use Paddle; other billing routes include Shopify and contractual arrangements.

To find out if your Equali account is billed through Paddle, go to Settings and then Billing. Only account owners can access and manage billing settings.

If you see a Paddle charge and are unsure of its origin, check the receipt details. It may not necessarily be related to Equali. You can use Paddle's official lookup tool at https://www.paddle.com/about/why-has-paddle-charged-me to investigate unrecognised transactions.

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