The Shopify connection in Equali imports data related to orders, transactions, payouts, and balance transactions. This data helps you reconcile your Shopify store's financial activities within Equali. However, the availability of specific records depends on the evidence provided by Shopify. Not every record from Shopify is guaranteed to be present or complete just because the connection is active.
If your Shopify store uses additional payment gateways, be aware that an order in Shopify does not automatically mean that all payment evidence from those gateways is imported into Equali. You should verify the connection to each payment gateway and ensure the import window covers the necessary period to assess data completeness.
Refunds, fees, taxes, and payout links are included based on the available evidence for each record. Always check the source records and import settings to ensure you have the necessary data for reconciliation.
Questions about Shopify data
What if some payment evidence is missing?
If you find that some payment evidence is missing, check that the relevant payment gateway is connected to Equali and that the import window includes the period you need.