Data updates in Equali are influenced by several factors:
- Provider availability: If a provider's service is down or experiencing issues, data updates may be delayed.
- Processing time: The time required to process data can vary based on the volume and complexity of the data.
- Retries: If an initial data import fails, the system may retry, affecting when data appears.
- Historical imports: Importing older data can take additional time and may not align with regular update intervals.
A fixed interval for data updates does not guarantee that every source record will be visible by that deadline.
The status of a connection and the completion of an import are distinct. A connection may show as active, but the data import might still be in progress. To check the status and recent activity of your connections, open the Connections section. If a source requires attention, follow the recovery actions provided for that connection.
For historical data, review the import window available in your account settings. A recent successful sync does not ensure that all historical periods or every payment gateway are included.