Equali's support team is available from 9am to 5pm, Monday to Friday, UK time. These hours exclude weekends.
To contact support, use the Chat with support feature in the Help Centre. Provide details such as the page you were using, what you were trying to do, and any error messages you encountered.
Messages sent outside operating hours may take longer to receive a response. Sending a message does not guarantee it has been read immediately. If chat is unavailable, you may receive a reply via email.
For urgent inquiries, if you have an existing Equali representative, use your established contact methods.